Mobile Field Service – Field Repair & Maintenance

Increase Productivity with Field Service Mobility

Delivering superior service in a timely manner is the key to success for field-service operations.MakeMeMobile’s Field Service Applications provide instant visibility into back office service data and information for managing your service organisation across the entire field service chain. Our applications ensure that everyone in the organisation from the mobile worker in the field to dispatchers and management at the office, have the most accurate and up to date information available. This ensures you make more informed decisions, respond faster to customers and drive higher productivity from your organisation.

Your field service technicians are faced with increasingly complex tasks and customers with high service level expectations. They need the right service information on demand, real-time while in the field. Customers expect instant and accurate responses to requests for service.To deliver the performance your customers expect and keep your organisation ahead of competitors, your field service technicians must be armed with the right information at the exact point of time needed to help turn every customer interaction into a satisfying experience for the customer and a business revenue generating opportunity.

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Scheduling & Dispatch Module – Work Order Allocation
Our mobile Field Service Applications will guide your field service technicians through best practices so they can focus on customer satisfaction rather than paperwork. Our applications free up your mobile workers to do what they do best – service the customer..

Dispatchers

  • Work Orders

Dispatchers can create, assign, review and update work orders based upon the status, date, location, technician or customer.

  • Calendar View

Drag and drop scheduling functionality makes reassigning work orders and organising work force schedules a breeze.

  • Real-Time Status

Work orders can be filtered by technician skills, status, inventory on hand, availability and current location. Our colour-coded calendar provides a visual overview of dispatched jobs, appointments, time off, etc

Mobile Workers

  • Mobile Work Orders

Technicians can create, edit, review and annotate work orders.

  • Parts and Inventory Tracking

Searchable parts list includes quantity of inventory on hand and on order.

  • Warranty Tracking

Track warranties for each piece of equipment on the job.

  • Time Keeping

Technicians can view a summary of their schedule for the day as well as capture travel and work times with the click of a button.

  • Customer Information

Full access to account info, contact data, work order history, parts pricing, promotions and payment collection while on-site with the customer.

Organisational Benefits

  • Improve Customer Satisfaction

Improve service levels to customers by providing instant visibility into customer and work order histories, parts availability and delivery schedules.

  • Service Management

Provide instant insight to senior management to facilitate critical field service decision making processes.

  • Service Compliance

Increase data accuracy and ensure compliance with proper field service processes by guiding technicians through best practices.

  • Performance Data

Capture and review work performance data including service time, tasks performed, part numbers, expenses and more.

  • Automatic Alerts

Alerts can be sent based on any desired condition, such as status of a work order.

 

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